DBT05 - UX Researcher

Jakarta, Indonesia · Digital Banking


User Experience (UX) Researchers work to answer the most challenging questions in design. In this role, you will reveal what our users need from our products by conducting primary research, exploring the behaviors and motivations of our users, and working with teams of UX Team, Product Managers, Engineers and others to develop new features.

You’ll inspire change at all stages of product development by delivering exciting oral, written and visual presentations about our findings. Most importantly, your job as a researcher is to help the UX team understand what would make a user’s experiences feel more intuitive, accessible, fun—and even magical.

As a UX Researcher, you will be collaborating with your peers within the Digital Banking Group; working alongside our UX Researchers, Product Managers, Technical Analysts, and Digital Marketing Team.

Your Core Tasks

UX Researchers partner with stakeholders throughout the software development lifecycle – from the early planning stages, through product development, and following launch – to ensure that customer considerations influence UX/UI designs intended for current and future product releases.

UX Researchers facilitate design thinking sessions and discovery workshops, design and execute ethnographic fieldwork, create and maintain personas and customer journey maps, test proof of concept prototypes and product releases, and deliver research insights and design recommendations as part of Agile teams.



Minimum qualifications

Preferred qualifications

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